Frequently Asked Questions

Last updated: 2 September 2026

How long does shipping take?

We get your order moving as quickly as we can, and you get a tracking link the moment it leaves the warehouse so you can follow it yourself.

If it is taking longer than you expected, email us and we will chase it with the carrier for you.

Do you offer free shipping?

Yes. Free tracked shipping on every order, anywhere in Australia. No minimum spend, and no surprise charges at checkout.

How do I track my order?

Track your order here. You will need the order number from your confirmation email — it starts with #AU.

You can also reply to any email from us and we will look it up for you.

I have not received my tracking number yet

Tracking is emailed the moment your parcel leaves the warehouse. Until then there is nothing to track yet.

Once you have the number it can still take a day or two before the first scan appears. That is normal, and it does not mean anything has gone wrong. If a full week passes with no scan at all, email us and we will chase the carrier.

Nothing in your inbox? Check your spam folder, then email info@margaretsusanpatricia.com.

Can I cancel my order?

Yes, as long as it has not shipped. Email us straight away at info@margaretsusanpatricia.com and if your order has not been dispatched we will cancel it and refund you in full.

Once it is with the carrier we cannot pull it back. You are still covered though — the 30 day money back guarantee starts the day it arrives.

Do you offer returns?

You have 30 days from the day your parcel arrives to change your mind. Not 30 days from when you ordered — from when it lands on your doorstep.

The item needs to be unworn and in the condition it reached you.

How do I start a return?

Reply to any email from us, or write to info@margaretsusanpatricia.com with your order number and what you would like to return.

One of us answers within 24 hours, every day of the week, and we will walk you through the rest. No forms, no portal, no bot.

Which payment methods can I use?

Visa, Mastercard, Maestro and American Express, plus PayPal, Shop Pay and Google Pay.

Everything is charged in Australian dollars, so the amount you see is the amount that leaves your account.

Is my payment secure?

Yes. Payments run through Shopify Payments and PayPal over an encrypted connection. Your card details go straight to the payment provider — they never touch our systems and we never see them.

If anything about a charge looks wrong, email us and we will sort it out.

Still have a question?

Write to info@margaretsusanpatricia.com. A real answer from one of us within 24 hours, every day. No bots, no copy-paste.